Customer Advice Line 01474 247760 ( Mon-Fri 10am-6pm )

Ordering & Delivery

UK Delivery - Our FREE UK Next Working Day Delivery Offer

Pure Scooters - Orders with Scooters - Delivery Matrix

 

All our e-rideables ( Hoverboards , Kickscooters , electric bikes & ride on cars )  are sent out with next working day delivery as standard. Delivery is free for orders over £100 or £4.99 for orders below £100.

Deliveries are made Monday to Friday.

If you order before 2pm – Monday to Thursday, your e-rideable order will be dispatched same-day and you will receive it the next business day. Orders placed on Friday to Sunday, will be dispatched Monday, delivered to you on Tuesday.

Please note, we do not dispatch orders on the weekend.

Please be aware that Next Day Working Delivery is NOT guaranteed to the following destinations: Scottish Highlands, Northern Island, Channel / Offshore Islands. They will be delivered within two-business days.

 

Saturday / Sunday Delivery 


If it's more convenient for you to receive your scooter at the weekend, we now offer Saturday & Sunday delivery for £15. If you order your E-rideable before 2PM on Friday, and select  Saturday or Sunday Delivery at checkout, you will receive your order the following Saturday or Sunday. Saturday & Sunday  Delivery is currently only available in the UK. 

 

 

Signed for deliveries


All E-rideable orders are sent via a courier of our choice, and we may change the couriers we use without notice, although the level of service will always be equivalent. All  deliveries will need to be signed for, whether yourself, household member or a neighbour.

 

 

Failed deliveries


If you are away from the delivery address and a neighbour cannot sign for your delivery, then our courier will put a card through your door allowing you to re-book a delivery with the courier or allow you to pick up the order from the depot.

 

The e-rideable will be returned to Swegwayfun if the courier unsuccessfully attempts to deliver the order to you on 3 occasions.

Swegwayfun reserves the right to charge the full shipping fee applicable to resend if the item is returned to us because the customer could not take delivery for any reason.

Courier returned items will be added back into our stock and your account credited with the order total, minus the fee the courier charges us to deliver the item back to us. You will have to replace the order to have the item re-shipped.

If a customer inputs any incorrect address details on their order, which causes the parcel to be delivered incorrectly, we cannot be held responsible for this parcel, i.e. the customer will have to try to retrieve the parcel themselves, at their cost.

 

Original box and packaging


Please keep hold of your original box and packaging for at least 30-days, in the event you need to return the product to us.

 

We cannot accept any  returns without all original packaging and accessories, including the retail box, manuals, cables, charger and all other items originally included with it. If necessary, we can provide a new box at a cost of £25. So please keep the  box safe.

 

International Ordering & Delivery

 

We currently only ship within Europe on a 3 - 5 working Days service . 

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