SHIPPING AND REFUND POLICY Segwayfun RefundsFor refund

SHIPPING AND REFUND POLICY

Refunds
For refunds, just return your Hoverboard to us up to 14 days after delivery has been confirmed. As long as your Hoverboard is unused, and in the original condition you may return your Hoverboard to us for an exchange or full refund back to your payment method within 14 days of receipt.
SHIPPING / REFUND POLICY
All of our items are posted using tracked and insured couriers. You can find our costs and estimated delivery times below.
UK delivery times and costs
  • FREE Express delivery - 24 hours - (Must be placed daily before 3pm. Excluding weekends* or Bank holidays)
  • Saturday Express Delivery - £14.99 (Only for orders placed on Friday before 3pm for delivery on Saturday)
*Note: Express deliveries will be delivered the next working day if placed Monday to Thursday before 3PM. Orders placed after 3pm Thursday and Friday before 3PM - will be delivered on Monday.
 
Ireland delivery times and costs
  • Standard Ireland 48 hour service - £14.99

UK Shipping

All Hoverboards are shipped from our Warehouse in the UK. Your item will usually be dispatched 1-2 working days after placing your order but at very busy periods this can be up to 5 working days. Some items are dispatched same day. If you have not received your product dispatch email before 7 days, please give us a call or drop us an email: info@segwayfun.uk

 

If you cannot wait for your item to be shipped our or require your Hoverboard immediately, please do pop into our warehouse in london where you can purchase and take away your Hoverboard on the day as well as having plenty of fun learning to ride it with our trained demonstration staff.

Warranty

Before returning items please see the self-help section of our site: 

www.segwayfun.uk/troubleshooting

If the board comes back to us reported faulty and and it just needs recalibrating you will be liable for postage both ways at least but not limited to £19.99.

All Hoverboards purchased directly from our website will fall under our full warranty policy. We offer 12 month warranty as standard and full refunds or replacement if your item arrives unusable or defective. Warranty covers internal computerised part of the board, namely the microchips/motherboard. Gyroscopes (sensors) and battery are not covered.

If you have a problem with your Hoverboard we will arrange collection and free repair or replacement if the damage is caused by defective equipment. We will cover collection and delivery costs and all repair costs if your Hoverboard fails mechanically.

All faults must be reported within 48 hours of receipt of product for an exchange for new or full refund. Any faults reported after 48 hours of delivery confirmation will need to be inspected by our technicians before a decision on warranty claim can be made. This can take up to 10 working days. 

NOTE: WARRANTY DOES NOT COVER WATER OR CRASH DAMAGE. If the exterior of your Hoverboard is damaged or the internal seals are broken your warranty is void. We can quickly and easily see where a Hoverboard has been crashed due to scratches on the body of the board. Crash or accidental damage isn't covered under warranty repairs. You will be liable to pay the shipping costs to return your Swegway back to us if the damage isn't covered under warranty. This total cost is £17.98. We will quote for repair costs once our technicians have conducted diagnostics on your board.

All faults must be reported within 48 hours of receipt of product for an exchange for new or full refund. Any faults reported after 48 hours of delivery confirmation will need to be inspected by our technicians before a decision on warranty claim can be made. This can take up to 10 working days. 

Returns

Before returning items please see the self-help section of our site: 

www.segwayfun.uk/troubleshooting

If the board comes back to us reported faulty and and it just needs recalibrating you will be liable for postage both ways at least but not limited to £19.99

It is your responsibility to ensure the product is packaged in a way to avoid damage in transit. Should we receive the product back with insufficient packaging, photographic documentation will be produced and remain on file should any damage arise in any future claims related to damage in transit. 

For returns and refunds, just return your Hoverboard to us up to 14 days after delivery has been confirmed. As long as your Hoverboard is unused, and in the original condition you may return your Hoverboard to us for an exchange or full refundwithin 14 days of receipt. 

Please note, we will arrange collection of your Hoverboard on a day of your choice. If you miss the first collection it will be up to you to arrange to get the board back to our store.

For returns due to unwanted items you the customer will be liable to pay shipping fees of £19.99.

You have the right to cancel free of charge until your item is in dispatch. If you wish to cancel once your order is in dispatch you will be liable for the shipping fee.

To begin any returns, cancellation or refund process please email us at 

info@segwayfun.uk   subject: Repair

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